General Terms and Conditions

I. Service Provider details

• Operating company: Fort-Bau Zrt.
• Registered office: H-1074 Budapest, Dohány u. 29.
• Business premises: H-3176 Hollókő, Sport út 14.
• Company registration number: 01-10-140991
• Tax number: 28763291-2-42

II. General provisions

2.1. These “General Hotel Contractual Terms and Conditions” (hereinafter: GTC) summarise the contractual provisions under which Fort-Bau Zrt (registered office: 1074 Budapest, Dohány u. 29.), the operator of Castellum Hotel Hollókő**** (3176 Hollókő, Sport út 14.), hereinafter referred to as the Service Provider, concludes accommodation
contracts with its Guests.
2.2. Special individual terms do not form part of the GTC set out herein; however, this does not preclude the conclusion of separate agreements with travel agents or organisers, subject to terms appropriate to the relevant type of business.

III. Contracting parties

3.1. The services provided by the Service Provider are used by the Guest.
3.2. Where the Guest places an order for the services directly with the Service Provider, the Guest shall be the Contracting Party. Subject to fulfilment of the applicable conditions, the Service Provider and the Guest shall jointly become the parties to the contract (hereinafter: the Parties).
3.3. Where an order for services is placed with the Service Provider by a third party acting on behalf of the Guest (hereinafter: the Intermediary), the terms of cooperation shall be governed by the agreement concluded between the Service Provider and the Intermediary, of which this document shall also form an inseparable part. In such cases, the Service Provider is not required to verify whether the third party is lawfully authorised to represent the Guest.

IV. Conclusion of the Contract, method of booking and amendment, notification obligations, commencement and end of the accommodation period
and any extension thereof

4.1. In response to a verbal or written request for quotation from the Guest/Intermediary, the Service Provider shall issue a written quotation. If no specific order is received within 48 hours of the quotation being sent, unless the Parties have agreed otherwise in writing, the Service Provider shall cease to be bound by the quotation.
4.2. The Contract is concluded when the Service Provider confirms in writing the booking submitted in writing by the Guest/Intermediary and shall therefore be deemed a written Contract. A verbal booking, agreement or amendment, or its verbal confirmation by the Service Provider, shall not have contractual effect.
4.3. The Contract for the provision of accommodation services is concluded for a fixed period.
4.3.1. If the Guest permanently vacates the room before the end of the agreed period, or fails to arrive without cancelling the booking, the Service Provider shall be entitled to 100% of the price specified in the service contract. The Service Provider is entitled to resell a room vacated before the end of the agreed period.
4.3.2. Any extension of the accommodation period requested by the Guest requires the Service Provider’s prior consent.
4.3.3. As a condition of using the accommodation service, Guests must verify their identity in accordance with the applicable statutory requirements before occupying the room. No person may stay at the hotel without being registered.
4.4. Any amendment and/or supplement to the Contract requires a written agreement signed by the Parties.
4.5. Rooms are available from 14.00 on the day of arrival. Early check-in may be provided for a fee, subject to prior arrangement and confirmation.
4.6. If the Guest fails to arrive by 16.00 on the agreed date, the Service Provider shall be entitled to withdraw from the Contract unless a later arrival time has been agreed.
4.7. The Guest must vacate the room no later than 11.00 on the day of departure. Subject to hotel occupancy, the Service Provider may offer late check-out for a fee, up to 18.00 at the latest. The Guest may notify reception in advance of any request to extend the stay.
4.8. If the Guest does not vacate the room by 11.00 on the date specified as the departure date at check-in and the Service Provider has not previously agreed to an extension of the stay, the Service Provider shall be entitled to charge the room rate for one additional day, and the Service Provider’s obligation to provide services shall simultaneously cease.
4.9. If the Guest wishes to occupy the room before 06.00 on the day of arrival, the previous night shall be charged.

V. Food and beverage services

5.1. The hotel restaurant is open to guests from Monday to Sunday between 7.30 and 22.00. Guests may request a table reservation at reception or in the restaurant. The lobby bar is open from 8.00 to 22.00 on weekdays and from 8.00 to 24.00 at weekends (Friday and Saturday), while the wellness bar is open from 8.00 to 19.30.
5.2. The restaurant service, including a generous buffet breakfast and buffet dinner, begins with dinner on the day of arrival and ends with breakfast on the day of departure. In the event of late arrival after 22.00, a cold meal will be provided if the Guest has notified the hotel in advance.
5.3. Breakfast is served in the hotel restaurant between 7.30 and 10.30. At the Guest’s request, dishes ordered from the room service menu will be served in the room. The prices of these dishes include the room service charge.

VI. Wellness and spa services

6.1. The wellness area of Castellum Hotel Hollókő**** is open daily from 07.30 to 19.30.
6.2. Current service prices are continuously available at https://hotelholloko.hu/.
6.3. The following services are included in the room rate for hotel guests:

• Use of the adventure pool, jacuzzi and children’s pool
• Spa experience area: Finnish sauna, infrared sauna, steam cabin, massage shower and relaxation area with loungers
• Use of a changing-room locker, wellness towel, sauna sheet and bathrobe

VII. Prices

7.1. Current room rates are available in the hotel rooms, on the hotel website (https://hotelholloko.hu/) and at the hotel reception. Price lists for other services are available in the relevant hotel departments (restaurant and wellness) and on the hotel website.
7.2. The Service Provider may change its advertised prices freely and without prior notice. Once the Guest has booked accommodation and the Service Provider has confirmed it in writing, the Service Provider may no longer change that accommodation rate.
7.3. When quoting prices, the Service Provider shall state the statutory rates of the taxes included in the prices (VAT and local tourism tax) applicable at the time the quotation is made. Subject to prior notice, the Service Provider shall pass on to the Contracting Party any additional charges resulting from amendments to the applicable tax legislation concerning VAT or the local tourism tax.
7.4. Current discounts, promotions and other offers are advertised on https://hotelholloko.hu/. Advertised discounts may not be combined with any other discount. For bookings of products subject to special conditions, group bookings or events, the Service Provider may establish specific terms in an individual contract.

VIII. Children’s discounts

8.1. Requests for a cot must be agreed with the Service Provider in advance, at the time of booking. Cots are provided free of charge, subject to availability.
8.2. Extra-bed rates and discounts apply to children accommodated in the same room as their parents in all room categories. Extra-bed rates also include half board (buffet breakfast and buffet dinner).

Child’s age (extra-bed rate):

• Up to 2.99 years of age: free of charge
• From 3 to 6.99 years of age: 13.000 Ft/night
• From 7 to 14.99 years of age: 20.000 Ft/night

IX. Services

Current chargeable and complimentary services are listed on the hotel website (https://hotelholloko.hu/), in the Guest Information materials placed in the rooms and at Reception.

X. Pets

10.1. Small pets (in the case of dogs, a maximum height at the withers of 40 cm) may be brought into the Service Provider’s accommodation for a fee and may stay in Standard Hollókő and Standard Palóc room categories. Small pets may be kept in the hotel room under the Guest’s supervision. They may pass through common areas solely to access the rooms, but may not enter other areas, including food and beverage outlets and the entire wellness area.
10.2. The Guest is fully liable for any damage caused by the pet.
10.3. Guide dogs are permitted.

XI. Cancellation terms

11.1. Cancellation of an order must always be communicated in writing.

11.2. A booking may be cancelled in writing without a contractual penalty up to 7 days before the arrival date. In the event of cancellation within this period or failure to cancel, the Service Provider shall be entitled to a contractual penalty equal to the price of one night’s accommodation/package for a stay of one or two nights, and 50% of the price of the ordered service in all other cases.

11.3. If the Guest arrives on a later date or departs earlier within the confirmed stay period, the Guest must pay 100% of the confirmed amount for the entire booked period.

11.4. Where the Guest has secured the accommodation service by paying a deposit, providing a credit card guarantee or by another method specified in the Contract, the Service Provider’s obligation to provide the service shall remain in effect until 16.00 local time on the day of arrival. If the Guest does not arrive by 16.00 local time on the day of arrival and does not notify the Service Provider in advance of a later arrival, the Service Provider shall be entitled to a contractual penalty equal to the price of one night’s accommodation/package for a stay of one or two nights, and 50% of the price of the ordered service in all other cases. In such cases, the Service Provider is not required to keep the accommodation available for the Guest, and its obligation to provide the service shall cease.

11.5. For bookings of products subject to special conditions, individual or promotional offers, group travel or events, the hotel may apply cancellation terms differing from the above, as set out in an individual contract.

11.6. No monetary refund is available for booked services that are not used or are modified during the Guest’s stay, including accommodation, meals and treatments.

11.7. Unexpected circumstances, including illness, accident, family events, programme changes or other unforeseen obstacles, may arise before or during travel. We therefore recommend that the Guest take out travel cancellation insurance with an insurer of their choice on the day the booking is made.

11.8. Any amendment to a booking must always be communicated in writing.

11.9. A finalised and confirmed booking may be transferred to another date, or the number of guests or room category may be changed, subject to the rates then in effect and available capacity, no later than 7 (seven) days before the arrival date. If an amendment is requested within 7 days before arrival, the cancellation terms set out in Section 11.2 shall apply.

11.10. The arrival date is not included when calculating deadlines expressed in days.

Cancellation condition:

Pursuant to Section 11.5 of the General Terms and Conditions, the booking may be cancelled or amended in writing without a contractual penalty up to 7 (seven) days before the arrival date, at the rates applicable at the time of the amendment. In the event of cancellation within this period or failure to cancel, the Service Provider shall be entitled to a contractual penalty equal to 50% of the price of the ordered service. Any deposit paid shall be credited against the contractual penalty, and the card details provided at the time of booking may be used to charge the penalty.

OR

Booking guarantee:

Payment of 100% of the price of the ordered service is required to secure the booking. Contrary to Section 12.2 of the General Terms and Conditions, the service may be paid for only by debit or credit card, bank transfer or a SZÉP card issued in the name of the Guest specified in the booking. The booking shall be considered valid only after a successful card transaction or if the full amount is received by bank transfer by the applicable deadline.

Amendment and cancellation terms:

Pursuant to Section 11.5 of the General Terms and Conditions, the booking is non-cancellable. In the event of cancellation or failure to cancel, the Service Provider shall be entitled to a contractual penalty equal to 100% of the price paid for the ordered service, and the Service Provider shall therefore not refund the amount paid for the service.

Contrary to Section 11.9 of the General Terms and Conditions, a confirmed and paid booking may be transferred to another date, or the number of guests or room category may be changed, subject to the rates then in effect and available capacity, no later than 21 (twenty-one) days before the arrival date.

XII. Payment methods and guarantees

12.1. The Service Provider shall require payment for the services provided to the Contracting Party no later than after their use and before departure from the hotel, but may allow payment after departure under an individual agreement.
12.2. The ordered services may be paid for on site in cash (in Hungarian forints or euros; prices in euros may be converted at the daily exchange rate determined by the Service Provider on the Guest’s arrival date, and the current billing exchange rate is available at the hotel reception), by debit or credit card (American Express, MasterCard, Maestro, Visa, Visa Electron), or by SZÉP card (OTP, K&H, MKB). Corporate partners and purchasers of vouchers may also pay by bank transfer following prior agreement. Unless otherwise provided in the agreement concluded with the Service Provider, in the event of payment by bank transfer, the Guest must transfer the price of the ordered services to the hotel’s bank account before the specified arrival date so that the amount is credited to the hotel’s bank account by the arrival date, or provide an irrevocable declaration issued by the Guest’s account-holding financial institution confirming that the transfer has been completed.
12.3. To guarantee the use of the service in accordance with the Contract and payment of the consideration, the Service Provider may:

• request a credit card guarantee, in which case the price of the ordered and confirmed service shall be blocked on the credit card,
• and request payment of a deposit for part or all of the participation fee

12.4. Any costs associated with the use of a payment method shall be borne by the Contracting Party.

XIII. Refusal to perform the Contract and termination of the obligation to provide services

13.1. The Service Provider is entitled to terminate the accommodation Contract with immediate effect and refuse to provide the services if:

• the Guest does not use the room or the facilities made available for their intended purpose
• the Guest fails to comply with the accommodation’s safety regulations or rules, behaves objectionably or aggressively towards its employees, is under the influence of alcohol or drugs, or displays threatening, offensive or otherwise unacceptable conduct
• the Guest suffers from an infectious disease.
• the Contracting Party fails to meet the deposit payment obligation specified in the Contract by the prescribed deadline

13.2. If the Contract between the Parties cannot be performed due to force majeure, the Contract shall terminate.

XIV. Accommodation guarantee

14.1. If the Service Provider is unable, through its own fault, to provide the services specified in the Contract, for example due to overbooking or temporary operational problems, it must arrange alternative accommodation for the Guest without delay.
14.2. The Service Provider is required to:
a) provide or offer the services specified in the Contract, at the confirmed price and for the agreed period, or until the impediment ceases, at another accommodation establishment of the same or a higher category. All additional costs associated with providing replacement accommodation shall be borne by the Service Provider
b) provide the Guest with the opportunity to make a telephone call free of charge to communicate the change of accommodation
c) provide the Guest with free transport to the replacement accommodation offered and for any subsequent return transfer
14.3. If the Service Provider fully complies with these obligations and the Guest accepts the replacement accommodation offered, the Contracting Party may not subsequently claim compensation.

XV. Illness or death of the Guest

15.1. If the Guest becomes ill during the period of using the accommodation service and is unable to act in their own interests, the Service Provider shall offer medical assistance.
15.2. In the event of the Guest’s illness or death, the Service Provider shall be entitled to reimbursement from the ill or deceased Guest’s relative, heir or the person responsible for settling the bill for any medical and procedural costs, the price of services used before death, and any damage to equipment or furnishings arising in connection with the illness or death.

XVI. Rights of the Contracting Party (Guest)

16.1. Under the Contract, the Guest is entitled to use the ordered room and the accommodation facilities included in the customary range of services, provided that they are used for their intended purpose and are not subject to special conditions.
16.2. The Guest may submit a complaint concerning the performance of the services provided by the Service Provider during the stay at the accommodation. The Service Provider undertakes to handle complaints demonstrably submitted to it in writing during this period or recorded by it in an official report.
16.3. The Guest’s right to submit a complaint shall cease after departure from the accommodation.

XVII. Obligations of the Contracting Party (Guest)

17.1. The Contracting Party must pay the price of the services ordered under the Contract by the deadline and using the method specified in the Contract.
17.2. The Guest must ensure that any child under the age of 14 for whom the Guest is responsible stays in the Service Provider’s hotel only under adult supervision.
17.3. The Guest may not bring their own food or beverages into the hotel’s food and beverage outlets.
17.4. The Service Provider’s consent must be obtained before operating any electrical appliance brought into the accommodation by a Guest that is not part of ordinary travel necessities.
17.5. Hotel guests may use the hotel’s unguarded outdoor parking spaces, which are monitored by CCTV, free of charge.
17.6. Waste must be disposed of in the waste bins provided within the hotel and in the rooms.
17.7. Removing furnishings or textiles from the hotel is prohibited. The hotel shall require the person responsible to reimburse any damage caused negligently or intentionally.
17.8. Guests may use equipment and facilities located on the hotel premises solely at their own risk and must comply with the posted instructions for use and operation.
17.9. Pursuant to Act XLII of 1999 on the Protection of Non-Smokers, the hotel has been a non-smoking establishment since 1 January 2012. Accordingly, under Hungarian law, smoking is prohibited in hotel rooms, the restaurant and common areas, except in designated smoking areas. The hotel has displayed the notices required by law in the prescribed areas. Hotel employees are entitled to remind Guests and any other persons present on the hotel premises to comply with the law and to cease unlawful conduct. Guests and all other persons on the hotel premises must comply with the law and with any such request. If the competent authority imposes a fine on the hotel operator under the applicable legislation as a result of unlawful conduct by a Guest or another person on the hotel premises, the operator reserves the right to pass the amount of the fine on to the person responsible and require payment from them. Smoking is permitted only in the designated area. A compensation charge of 15.000 Ft shall be imposed for each instance of smoking in a room or elsewhere inside the building.
17.10. Flammable or explosive materials may not be stored in hotel rooms. In the event of fire, reception must be notified immediately. In the event of a fire alarm or any other alarm, Guests must leave their rooms and the hotel’s common areas as quickly as possible in accordance with the notices displayed on site.
17.11. Guests jointly using rooms and the hotel’s shared equipment and furnishings shall be jointly and severally liable for damage caused by improper use.
17.12. Fireworks brought by a hotel Guest and other activities requiring authorisation require the hotel’s written consent and the Guest must obtain all necessary official permits.
17.13. The Guest must report any damage suffered immediately at the hotel and provide all information necessary to clarify the circumstances of the incident and, where applicable, to prepare a police report or conduct police proceedings.
17.14. The Guest expressly acknowledges that, for property protection purposes, the hotel operates a closed-circuit CCTV system in its common areas, excluding changing rooms and toilets but including the car park and outdoor areas directly belonging to the hotel. Recordings are deleted in accordance with the applicable statutory requirements.
17.15. The Guest, including visitors arriving to meet a Guest staying at the hotel and persons travelling with the Guest, must use the hotel building and its immediate surroundings for their intended purpose and without unnecessarily disturbing other Guests or visitors.
17.16. Upon departure, the Guest must return the room cards to reception. If the Guest fails to do so, or if a card is lost or destroyed, the Service Provider shall be entitled to charge compensation for the relevant card, payable by the Guest upon departure. Room cards may be used to enter the room until 11.00 on the day of departure. After that time, the room card shall cease to be valid unless the Guest has agreed an extension of the stay with the Service Provider.
17.17. The Guest shall be liable for any unsubstantiated statement in a review later posted on an online platform that was not raised with the Service Provider on site and that causes damage to the Service Provider.

XVIII. Liability of the Contracting Party (Guest) for damages

The Guest is liable for all damage and loss suffered by the Service Provider or a third party as a result of the fault of the Guest, the Guest’s companion or any other person under the Guest’s responsibility. This liability shall also apply where the injured party is entitled to claim compensation directly from the Service Provider.

XIX. Rights of the Service Provider in Hungary

If the Guest fails to pay the fees for services used, or for services ordered under the Contract but not used and subject to a contractual penalty, the Service Provider shall have a lien, as security for its claims, over the Guest’s personal belongings brought into the hotel.

XX. Obligations of the Service Provider

The Service Provider is required to:
a) provide the accommodation and other services ordered under the Contract in accordance with the applicable regulations and service standards
b) prepare a written record of the Guest’s verbal complaint, investigate the complaint and take the steps necessary to resolve the issue, which must also be documented in writing
c) ensure that, in the interest of Guests’ peace and quiet, noise is prohibited in the hotel’s indoor areas and on its terraces after 22.00, including television and music played at a disturbing volume inside rooms and loud music in the lobby; hotel staff are responsible for enforcing this rule.

XXI. Liability of the Service Provider for damages

21.1. The Service Provider shall be liable for any damage suffered by the Guest within its facilities as a result of the fault of the Service Provider or its employees.
21.1.1. The Service Provider’s liability does not extend to damage caused by an unavoidable event beyond the control of the Service Provider’s employees and Guests, or damage caused by the Guest.
21.1.2. The Service Provider may designate areas of the hotel that Guests are not permitted to enter. The Service Provider accepts no liability for damage or injury occurring in such areas.
21.1.3. The Guest must report any damage suffered immediately at the hotel and provide all information necessary to clarify the circumstances of the incident and, where applicable, to prepare a police report or conduct police proceedings.
21.2. The Service Provider shall also be liable for loss, destruction of or damage to a hotel Guest’s belongings only if the Guest placed them in a location designated or customarily intended for that purpose by the Service Provider, or in the Guest’s room, or handed them over against a receipt to an employee of the Service Provider whom the Guest could reasonably consider authorised to receive such belongings.
21.2.1. The Service Provider shall be liable for valuables, securities and cash only if it expressly accepted them for safekeeping or if the damage resulted from a cause for which it is liable under the general rules. In such cases, the burden of proof rests with the Guest.
21.2.2. The Service Provider shall not be liable for damage resulting from improper use.
21.2.3. The Service Provider shall not be liable for compensation if access to the hotel’s wellness area or sports facilities is restricted or prohibited during maintenance ordered due to exceptional circumstances or in order to comply with health regulations.
21.2.4. Use of the hotel’s wellness and spa area and fitness room is at the Guest’s own risk. There is an increased risk of slipping in areas near water, and the hotel accepts no liability for accidents arising from this risk.
21.3. Amount of compensation in Hungary: fifty times the daily room rate specified in the Contract, unless the actual damage is lower.
21.4. In individual cases, local laws shall apply.

XXII. Confidentiality

The Service Provider shall act in accordance with its Data Processing Policy.

XXIII. Force majeure

If a cause or circumstance beyond the control of a Party arises, including war, fire, flood, severe weather, power failure or strike, that Party shall be released from performing its obligations under the Contract for as long as that cause or circumstance constituting force majeure continues. The Parties agree to make every reasonable effort to minimise the possibility of such causes and circumstances arising and to remedy any resulting damage or delay as soon as possible.

XXIV. Place of performance, applicable law governing the relationship between the Parties and competent court

24.1. The place of performance shall be the location of the hotel providing the accommodation.
24.2. For all disputes arising from the accommodation contract, the court having subject-matter and territorial jurisdiction in relation to the Service Provider shall have jurisdiction.
24.3. The legal relationship between the Service Provider and the Guest shall be governed by Hungarian law.
24.4. The highest priority of Castellum Hotel Hollókő****, operated by Fort-Bau Zrt., is to ensure that its Guests are always satisfied with the services provided by the hotel. Complaints must therefore be investigated impartially, comprehensively and under an equal procedure, and such investigations may provide important information for the hotel. Following the investigation, Castellum Hotel Hollókő**** undertakes to provide a response setting out in detail the results of the full investigation and the measures proposed to settle and resolve the complaint.

24.5. A complaint is any objection concerning a service or omission of Fort-Bau Zrt. for the resolution of which the complainant clearly and expressly requests action by Fort-Bau Zrt.
24.6. Guests may contact Fort-Bau Zrt. with questions or complaints concerning hotel operations, bookings or services using the following contact details:

• Address: 3176 Hollókő, Sport út 14.
• E-mail address: castellum@hotelholloko.hu
• Telephone number: +36 21 3000 500

24.7. Fort-Bau Zrt. shall provide a substantive response to written complaints within the statutory period of 25 days. At Castellum Hotel Hollókő****, written objections submitted by the complainant in the customers’ complaints book or in any other format shall be treated as complaints.
24.8. Where possible, Fort-Bau Zrt. shall resolve verbal complaints immediately and on site. If this is not possible, it shall prepare a written record of the verbal complaint. Where possible, the record shall be finalised with the complainant’s agreement and a copy shall be provided to the complainant. If this is not possible, the record shall be sent no later than together with the response to the verbal complaint, and in all cases by the 25th day following receipt of the complaint.
24.9. Fort-Bau Zrt. shall register every complaint, paying particular attention to the protection of personal data. Personal data requested shall be used solely for identification and may not be used for any other data collection purpose.
24.10. The personal data of a customer submitting a complaint shall be processed in accordance with Act CXII of 2011 on Informational Self-Determination and Freedom of Information.
24.11. Fort-Bau Zrt. shall communicate its substantive decision on a complaint to the complainant in writing, accompanied by precise, clear and intelligible reasons. If the document communicating the substantive decision refers to legislation, it must identify the relevant legal provision and explain its substantive content.
24.12. If the complaint is rejected or the statutory 25-day period for investigating the complaint expires without a response, the Guest may contact the following bodies and authorities:

A Guest qualifying as a consumer may initiate proceedings through the contact details of the Conciliation Board competent according to the consumer’s residence or the place where the service provider carries out its activities. The contact details of the county organisation are provided below.

In the event of a cross-border dispute, by clicking the www.bekeltet.hu link, the Guest may submit the complaint electronically to the Budapest Conciliation Board. If the Guest has questions concerning the procedure, the Guest may also contact the Budapest Conciliation Board in its capacity as the online dispute resolution contact point:

• Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
• Postal address: 1253 Budapest, Pf.: 10.
• E-mail address: bekelteto.testulet@bkik.hu
• Fax: +36 1 488 21 86
• Telephone: +36 1 488 21 31

Depending on the nature of the complaint and the location of Fort-Bau Zrt.’s activities, the Guest may contact the following bodies:

Nógrád County Government Office, Department of Technical Licensing and Consumer Protection, Consumer Protection Division

• Address: 3100 Salgótarján, Mérleg u. 2.
• Postal address: 3101 Salgótarján, Pf. 265.
• Telephone number: 06 (32) 511-116
• E-mail: fogyved_emf_salgotarjan@nfh.hu

Nógrád County Conciliation Board

• Address: 3100 Salgótarján, Alkotmány út 9/a
• Telephone number: +3632520860
• Fax number: +3632520862
• E-mail: nkik@nkik.hu
• Name: Dr Erik Pongó

Notary of Hollókő

• Address: 3176 Hollókő, Kossuth út 74.
• Telephone number: 32/379-255
• E-mail: jegyzo@holloko.hu

24.13. If Fort-Bau Zrt. breaches legislation protecting consumers when handling a complaint, including by failing to respond to a written or verbal complaint within the required time or in substance, misleading the consumer or committing another infringement related to consumer protection, the consumer may contact the territorially competent body of the Hungarian National Authority for Consumer Protection (NFH). The NFH’s regional bodies are the Consumer Protection Inspectorates of the county Government Offices and are present in every county seat: fogyasztovedelem.kormany.hu
24.14. Matters not regulated by these General Terms and Conditions shall be governed by the Civil Code, Government Decree 45/2014 (II.26.) on contracts concluded between parties at a distance, Act CVIII of 200 on certain matters relating to electronic commerce services and information society services, and Act CLV of 1997. The legal relationship between the Service Provider and the Contracting Party shall be governed by the applicable local laws of Hungary. Any dispute arising from the service contract shall fall within the jurisdiction of the court competent according to the place where the service is provided.

Hollókő, 15 July 2016